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Privacy Policy
Last updated: 3 July 2026. Effective date: 3 July 2026.
This Privacy Policy explains how Travel Rox, Inc. ("we", "us", "our"), operator of saudievisa.com, collects, uses, stores, and protects your personal data when you use our Saudi eVisa assistance service. We are committed to handling your information responsibly and transparently.
1. Introduction
We collect personal data only to provide our visa assistance service and to comply with the requirements of the Saudi immigration authorities. This policy describes what we collect, why, and the choices you have.
2. Data Controller
The data controller responsible for your personal data is Travel Rox, Inc., 169 Madison Ave STE 2883, New York, NY 10016, United States. You can contact us at [email protected].
3. What Personal Data We Collect
3.1 Information you provide directly
To process a Saudi eVisa application, we collect your full name, date of birth, gender, nationality, passport details, a passport-style photograph, contact details such as email and phone number, travel details such as arrival date and accommodation, and payment information processed by our payment provider.
3.2 Information collected automatically
When you use our Website, we automatically collect certain technical data, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies described in our Cookie Policy.
3.3 Information from third parties
We may receive limited information from our payment processor to confirm a transaction, and from analytics and advertising partners about how you found and used our Website.
4. How We Use Your Personal Data
To prepare, review, and submit your visa application to the Saudi authorities.
To process payments and issue receipts.
To communicate with you about your application and provide support.
To detect and prevent fraud and to secure our Website.
To improve our service and, where you have consented, for analytics and marketing.
To comply with legal obligations.
5. How We Store and Protect Your Data
5.1 Data storage
Your data is stored on secure servers provided by reputable cloud infrastructure providers. Access is restricted to authorised personnel who need it to perform their duties.
5.2 Security measures
We use 256-bit SSL encryption for data in transit, access controls, and other technical and organisational measures to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
5.3 Data breach notification
In the event of a personal data breach that is likely to affect your rights, we will notify the relevant parties and, where required by law, the affected individuals without undue delay.
6. Third-Party Service Providers
We share your data only as necessary with trusted providers who process it on our behalf under appropriate safeguards:
Payment processing: a PCI-compliant payment provider (such as Stripe) processes your card payment. We do not store full card numbers.
Email delivery: an email service provider (such as Twilio SendGrid) sends transactional emails and updates.
Cloud storage: a cloud infrastructure provider (such as DigitalOcean) securely hosts application data and documents.
Analytics and tag management: Google Analytics and Google Tag Manager help us understand Website usage, subject to your cookie consent.
Advertising: platforms such as Meta may be used for advertising where you have consented.
Government authorities: the data required for your visa is submitted to the Saudi immigration authorities to process your application.
7. Cookies and Tracking
We use cookies and similar technologies to operate the Website, remember your preferences, and, with your consent, to measure and improve our service. Full details, including how to manage your choices, are in our Cookie Policy.
8. International Data Transfers
Because we operate internationally and use global service providers, your data may be transferred to and processed in countries other than your own, including the United States and Saudi Arabia. Where such transfers occur, we rely on appropriate safeguards, such as standard contractual clauses, to protect your data.
9. Data Retention
We retain your personal data only as long as necessary to provide our service, comply with legal, tax, and accounting obligations, and resolve disputes. Application data is typically retained for a limited period after your travel dates and then deleted or anonymised.
10. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. Residents of the European Economic Area and the United Kingdom have these rights under the GDPR and UK GDPR. To exercise any right, contact us at [email protected], and we will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority.
11. Children's Privacy
Our service is intended for adults. We do not knowingly collect data from children except as part of an application submitted by a parent or legal guardian on the child's behalf. If you believe a child's data has been provided without authorisation, please contact us so we can address it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version, with the date shown above, applies to your use of the Website. We encourage you to review it periodically.
13. How to Contact Us
For any privacy question or request, contact Travel Rox, Inc. at [email protected], or by post at 169 Madison Ave STE 2883, New York, NY 10016, United States.
Questions About Your Privacy?
Travel Rox, Inc., 169 Madison Ave STE 2883, New York, NY 10016, United States.
Email: [email protected] | Phone: +1 (415) 800-4485 | WhatsApp: +1 707-606-0634